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    Radio issue...

    We can perform the diagnostic for HPT404BT. Please give us serial number of HPT404BT, we will create RMA and we will send it to you with our shipping address.
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    Triumph 3 will not turn on

    Dear Joe, I have sent you email.
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    Triumph 3 will not turn on

    Dear JoeD, what serial number of Tr-3 ? I will create RMA.
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    Hardware status out of range

    Dear John, I sent answers at email fortynorthllc@gmail.com Best regards, Andrey Simonov.
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    LS External Antenna Port Damaged

    Dear JoeD, The smaller the contact area, the greater the resistance of this connection, and therefore the greater the signal loss. Best regards, Andrey Simonov. Javad GNSS. RMA manager.
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    WIFI not working

    If you need to send Tr-LS sn 00884 to our factory, then please use this RMA JG21031520. Be sure to back up all data and projects prior to shipping your system for repair as data may be lost during the restoration process. Please print an attached file and enclose it in the parcel with RMA unit...
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    LS External Antenna Port Damaged

    Dear Tyler, Could you please give us serial number of Tr-LS, which has problem? Could you please give us your email? I will send you repair number, instruction and address our factory. Best regards, Andrey Simonov.
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    Triumph LS won't boot to Linux after updating

    Dear Bill, What your email ? I will send you detailes about diagnostic and repair. Best regards, Andrey Simonov.
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    Antenna whip cutting

    Dear Aaron, Please see this FedEx tracking number 902007036687. Best regards, Andrey
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    Antenna whip cutting

    Dear Aaron, I see that pre-tuned antenna has been moved to shipment zone, soon we will have tracking number. Best regards, Andrey
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    Triumph LS / Triumph 3 radio issues

    Good day, please send Tr-3 s/n 00110 to our factory. Please print an attached file and enclose it in the parcel with RMA unit. GNSS RMA # JG20061921 Ship to: JAVAD GNSS Inc Address: 900 Rock Avenue San Jose, California 95131 Attention: Margil Anderson Tel: + (408) 770-1770 Email...
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    Antenna whip cutting

    Dear Aaron, Please send only UHF Antenna, 5/8, 5dBd gain, NMO. Please do not send other items, extra-long cable etc. Please print an attached file and enclose it in the parcel with UHF Antenna. GNSS RMA # JG20061818 Ship to: JAVAD GNSS Inc Address: 900 Rock Avenue San Jose...
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    Triumph LS / Triumph 3 radio issues

    Good day, for opening RMA, we need to know serial number of Tr-3. Could you please send us it? Best regards, Andrey.
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    Antenna whip cutting

    Dear Aaron, Yes, photo gives us full information. I will prepare answer for you and send. Could you please wait. Best regards, Andrey.
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    LS internal radio noisy

    Dear Mitchell, We see that Tr-LS 00404 has noise at Internal UHF antenna. We can perform more detail diagnostic at our factory, for that please send unit to our facory. 1) Be sure to back up all data and projects prior to shipping your system for repair as data may be lost during the...
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    Antenna whip cutting

    Dear Aaron, Please confirm, can we use this information below for shipment to you? USDA Forest Service Joyce Rairdon Chippewa National Forest 200 Ash AVE NW Cass Lake, MN 56633 U.S.A. Phone: 218-335-8695, Fax: 218-335-8641 Best regards, Andrey.
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    Antenna whip cutting

    Dear Aaron, For opening RMA we need to know OLO, could you please send us any serial number of unit which included to this OLO. Best regards, Andrey.
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    Pairing HPT404BT with Triumph2

    Dear Glen, We can remote connect to your PC and we can investigate this problem. 1. Please turn on units and please connect Tr-2 and HPT404BT to PC, connect NetView to units like you done that when you have sent us screenshot. 2. Download JSupport program from link bellow...
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    Pairing base and 35watt radio problems

    Dear Brett, We have paired these units again Triumph-2 s/n: 00069 and HPT435BT s/n: 10834. Best regards, Andrey.
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    Pairing base and 35watt radio problems

    Dear Brett, 1) What serial number of Triumph-2 ? 2) What serial number of HPT435BT ? Best regards, Andrey.
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