Mitchell D Lane
Active Member
When I scan all the frequencies they all say noisy. I've put it on the javad inc server for the night.
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LS internal radio noisy
- Thread starter Mitchell D Lane
- Start date
Dear Mitchell,
We would like to investigate the problem remotely, therefore please follow the described steps below:
1. Power ON and connect the Triumph-LS to the Internet.
2. Support->Remote Assistance, set password and tap on Connect button.
3. Send us password and serial number of Triumph-LS.
Note: we recommend to use external power supplies.
Best regards,
Andrew Zimin
We would like to investigate the problem remotely, therefore please follow the described steps below:
1. Power ON and connect the Triumph-LS to the Internet.
2. Support->Remote Assistance, set password and tap on Connect button.
3. Send us password and serial number of Triumph-LS.
Note: we recommend to use external power supplies.
Best regards,
Andrew Zimin
Mitchell D Lane
Active Member
Password 123456789Dear Mitchell,
We would like to investigate the problem remotely, therefore please follow the described steps below:
1. Power ON and connect the Triumph-LS to the Internet.
2. Support->Remote Assistance, set password and tap on Connect button.
3. Send us password and serial number of Triumph-LS.
Note: we recommend to use external power supplies.
Best regards,
Andrew Zimin
Mitchell D Lane
Active Member
00404Password 123456789
Dear Mitchell,
We would like again connected to your TriumphLS (sn: 00404) remotely. Please connect external radio antenna and external power supplie to receiver and connect it to RAMS. Please send us password to connection.
Best regards,
Andrew Zimin
We would like again connected to your TriumphLS (sn: 00404) remotely. Please connect external radio antenna and external power supplie to receiver and connect it to RAMS. Please send us password to connection.
Best regards,
Andrew Zimin
Mitchell D Lane
Active Member
Ok. Setting it up now
Mitchell D Lane
Active Member
It's all on RAMS. Password 123456789Dear Mitchell,
We would like again connected to your TriumphLS (sn: 00404) remotely. Please connect external radio antenna and external power supplie to receiver and connect it to RAMS. Please send us password to connection.
Best regards,
Andrew Zimin
Dear Mitchell,
Please rotate the TriumphLS to 180 degrees.
Do you have places where there is no noise on the internal antenna?
Best regards,
Andrew Zimin
Please rotate the TriumphLS to 180 degrees.
Do you have places where there is no noise on the internal antenna?
Best regards,
Andrew Zimin
Mitchell D Lane
Active Member
The LS is in the upright postion as if it where on the prism pole. No I have not found a place where there is no noise on the internal. I even tried it int BFE on the way to Nate's place. Still noise
Mitchell D Lane
Active Member
I also attached an external antenna to the LS and the T2 and radio are within bluetooth range and powered on.
Dear Mitchell,
We see that Tr-LS 00404 has noise at Internal UHF antenna. We can perform more detail diagnostic at our factory, for that please send unit to our facory.
1) Be sure to back up all data and projects prior to shipping your system for repair as data may be lost during the restoration process.
Please print an attached file and enclose it in the parcel with RMA unit.
GNSS RMA # JG20061819
Ship to: JAVAD GNSS Inc
Address: 900 Rock Avenue
San Jose, California 95131
Attention: Margil Anderson
Tel: + (408) 770-1770
Email: shipping@javad.com
2) Diagnostic will cost is $220, and after that we can tell what problem has the unit.
3) Please confirm, can we use this information below for shipment back to you?
Kerry D. Lane
Licensed Professional Surveyor
Real Estate Service of Saline Co., Inc.
1200 Ferguson Dr., Suite 5 Benton, Ar. 72015
501-315-8866
4) What carrier do you want to use for return? What Ship Method? Do you have Ship Account of your carrier?
If you do not have Ship Account of carrier, then we will add shipping costs to invoice. We will use UPS or FedEx with "Ground" ship method.
5) Has other problems with unit, which you want to fix?
Best regards, Andrey.
We see that Tr-LS 00404 has noise at Internal UHF antenna. We can perform more detail diagnostic at our factory, for that please send unit to our facory.
1) Be sure to back up all data and projects prior to shipping your system for repair as data may be lost during the restoration process.
Please print an attached file and enclose it in the parcel with RMA unit.
GNSS RMA # JG20061819
Ship to: JAVAD GNSS Inc
Address: 900 Rock Avenue
San Jose, California 95131
Attention: Margil Anderson
Tel: + (408) 770-1770
Email: shipping@javad.com
2) Diagnostic will cost is $220, and after that we can tell what problem has the unit.
3) Please confirm, can we use this information below for shipment back to you?
Kerry D. Lane
Licensed Professional Surveyor
Real Estate Service of Saline Co., Inc.
1200 Ferguson Dr., Suite 5 Benton, Ar. 72015
501-315-8866
4) What carrier do you want to use for return? What Ship Method? Do you have Ship Account of your carrier?
If you do not have Ship Account of carrier, then we will add shipping costs to invoice. We will use UPS or FedEx with "Ground" ship method.
5) Has other problems with unit, which you want to fix?
Best regards, Andrey.