Migrate to Linux

[Phil]

I am migrating to Linux. My screen locks up on me. Right now it is locked up at: Backuping Data from USB stick. The cancel button is blue color, but will not respond to cancel. It says 0 of 0 downloaded at 0:00:31. It earlier locked up at archiving, so I started whole process over. The USB is 32 GB and formatted 32 FAT. The Speaker icon button or Home button or On/off button does not respond. Phil

 

[Eugene Aksyonov]

Hi Phil, put your unit on RAMS and connect USB flash. Also, can you take a picture of the stick and send. Please check that USB stick has single primary partition formatted as fat32.

 

[Phil]

Eugene, Just so you know I am computer challenged at times. I emailed a picture of what is on the USB. I am not know how to send you a picture using this reply. It was brand new USB. I did not take anything off of it that came with it, Sandisk. I do not know how to put my unit in RAMS mode and LS is still froze on Backuping Data from USB stick. There is a migration folder on USB, but nothing in it that I can see. My first try this morning I got hung up at archives at 8.5 percent. It set there for 20 minutes. I took USB out of LS and put in my laptop. I deleted the Migration Folder, because the Migration program would not let me continue. Then I put back in LS, and then it froze on Backuping Data from USB and there was no folder because I deleted it from the USB Phil

 

[Eugene Aksyonov]

ok. can you insert USB stick into the PC and run our support client so I can check it. We use branded teamviewer application that you can download from here: http://get.teamviewer.com/javadgnss
мне нужен будет ID сессии.

 

[Phil]

Eugene, I will try it. Should be there in 5 minutes.

 

[Eugene Aksyonov]

ok

 

[Phil]

Getting mixed up. What the USB had on it is as below:

Folder JfiledLinuxMigration
Folder SandiskSecureAccess
Folder VS Data
Icon BackupFilesToCloud 395 kb
Icon Run Sandisk Secure Access 115650 kb

 

[Phil]

The five subfolders in JFieldLinuxMigration, only show 1 KB in one of the folders for calibration of something. If I could get the screen to unfreeze, then I think I could get back to starting point, and decide whether to try this again.

 

[Eugene Aksyonov]

can you run support client to share PC desktop from here http://get.teamviewer.com/javadgnss ?

 

[Phil]

I will try it. How does RAMS work in for second try.

 

[Eugene Aksyonov]

Home/Support/Remote Assistance

 

[Phil]

I see RAMS in not a option when I am locked up. I got teamviewer loaded. They have a id number for javad gnss support and a password. The number is 1 253 978 546. The password is hidden by stars.

 

[Eugene Aksyonov]

password I know

 

[Eugene Aksyonov]

I want to check Partitions first. Do you have permissions to open Disk Management?

 

[Phil]

I think all you need to do is check the USB stick, and put rescue data on it for me to put USB stick back in LS. I am mixed up

 

[Eugene Aksyonov]

did you block my access to control the desktop? I can do anything, click controls, etc

 

[Eugene Aksyonov]

I need to see is there one partition or not.

 

[Eugene Aksyonov]

I don't really care about content of the USB. It will be overwritten on the next attempt to migrate.

 

[Eugene Aksyonov]

USB can have other files too. Doesn't matter.

 

[Phil]

I did not block access. I posted from my phone and that may have thrown you off and now from laptop and I will get off laptop