Dear Brett,
We would like to remote connect to your PC and to help you to configure Triumph-2 for operation with HPT435BT. Please to connect Triumph-2 and HPT435BT to PC and connect NetView&Modem to devices. It is necessary also, that PC has Bluetooth module (for checking Bluetooth on HPT435BT).
If it is possible please execute the following steps:
1. Connect Triumph-2 and HPT435BT to PC.
2. Download JSupport program from link bellow:
get.teamviewer.com
3. Run the program from PC, connected to the Internet.
4. Wait some seconds until red cross in the program window changes to white checkmark on green.
5. Then simply email us the ID-number that program generates for your PC.
6. After we receive this ID we'll remotely connect to your Desktop and you can see any our actions.
7. Close the program window when we finish.
We can connect to your PC in all work days. Please could you leave for us your PC with Triumph-2 and HPT435BT at night because we have different time.
Note:
1. Please connect external power to Triumph-2, HPT435BT and PC (if you will use Notebook).
2. Please turn off screensaver on PC as this may interfere with JSupport.
Best regards,
Andrew Zimin