Clifton, Obviously you have never dealt with other vendors before whose salesman or tech people are out selling or teaching a class, etc and can't get back to you because they are busy helping someone else. I have had as quick or quicker response and information I can pull from off the forum for answers than other brands. Yes, I may not get an immediate answer at the exact second every time I have a question, but I have never gone the day without a response or a solution from someone. Yes it is aggravating when the gun is to your head and your equipment or software is not working, but we have all been there. Remember a little sugar goes a long way when you have your butt in a pinch and need a little help.