T3 firmware updated - now no TCP corrections

[Brian Ray]

We just updated to the latest firmware on a T3 base.
TCP corrections were working fine before the update.
Now, we still have a cell connection at the base, but the rover (LS+) reads "socket failed".

We do have internet on the LS+.
I even tried reinstalling the firmware on the T3.

We do have another T3 that the firmware was updated about a month ago.
It works fine and we checked the settings on it to compare to the problem T3 and all settings I know to check appear to be the same.

Any ideas?

Thanks,
Brian

 

[Brian Ray]

Also, we just got a new T3. I moved the sim card from the base that's not working to the new T3 and the new T3 works fine.
So, I'm definitely having an issue with the firmware update on the T3 that was working fine before the update.

 

[JAVAD Support]

For the Triumph-3 "Remote Base" Cellular Modem configuration, check that the correct Cellular Modem module 'Firmware' version is being used for the SIM card carrier ?
Also ensure the correct APN is being used for the SIM card carrier service.

Here is an example of a T-3 'Remote Base' using Verizon SIM card and VERIZON modem firmware and has a valid cellular service connection state (with no errors) and a valid Internet static IP-Address.


Here is an example of a T-3 'Remote Base' using ATT SIM card and GENERIC modem firmware and has a valid cellular service connection state (with no errors) and a valid Internet IP-Address.

 

[Brian Ray]

For the Triumph-3 "Remote Base" Cellular Modem configuration, check that the correct Cellular Modem module 'Firmware' version is being used for the SIM card carrier ?
Also ensure the correct APN is being used for the SIM card carrier service.

Here is an example of a T-3 'Remote Base' using Verizon SIM card and VERIZON modem firmware and has a valid cellular service connection state (with no errors) and a valid Internet static IP-Address.
View attachment 14029

Here is an example of a T-3 'Remote Base' using ATT SIM card and GENERIC modem firmware and has a valid cellular service connection state (with no errors) and a valid Internet IP-Address.
View attachment 14030

Thank you for the follow up.
I'll check those this weekend and let you know.
Brian

 

[Brian Ray]

I've gotten the base going again. I did have to reinstall the Cellular Modem firmware even though it said the version was already installed.
I did have a couple of times starting it after the reinstall that it still didn't work, but have tried it 3 times now and it appears to be working.