cannot get gprs

[Hooseob Kim]

Hello all,

Hi, I am new in this forum and we are using sigma .im working to set up here in South Korea, and i trying to get cellular using the device.
but modem control state is shown as below picture. i m pretty sure all APN setting is well done. and i inserted SIM card to back of the javad reciever.

of course , the Cellular module option has been bought last time for SIGMA. and i connected the anttena which has specification like below info.

Cellular Module 3.5G Global (850/1900/2100 MHz)
Antenna LTE 698-960/1710-2170/2500-2700 MHz, SMA

Could give me some support please how to realize this. thanks a lot. or plaese let me know if im doing wrongl.

 

[Vahe Tadevosyan]

Hello Hooseob,

Thank you for the provided information! Could you please specify:
1) What operator do you use in South Corea?
2) Is your SIM card operable in 4G network?
3) Could you please send us receiver parameters when you see the problem exists. To do this please connect NetView&Modem software to receiver and select Reports->Parameters.

With Regards,
Vahe

 

[Hooseob Kim]

Hello Hooseob,

Thank you for the provided information! Could you please specify:
1) What operator do you use in South Corea?
2) Is your SIM card operable in 4G network?
3) Could you please send us receiver parameters when you see the problem exists. To do this please connect NetView&Modem software to receiver and select Reports->Parameters.

With Regards,
Vahe

Hello Vahe,

1) KT (Korea Telecom) who is local operator in Korea
2) yes
3) please see the attachment

 

[Vahe Tadevosyan]

Hello Hooseob,

Thank you for the provided information! One question about point 3): did you create receiver parameters file when the problem of registration was available?
The point is that in the file I see an error related to the SIM card. It seems the SIM was not inserted when the parameters are gathered. Can you please select the Reports->Parameters when you see the problem of registration as in the screen shot you sent above?

With Regards,
Vahe

 

[Hooseob Kim]

Hello Hooseob,

Thank you for the provided information! One question about point 3): did you create receiver parameters file when the problem of registration was available?
The point is that in the file I see an error related to the SIM card. It seems the SIM was not inserted when the parameters are gathered. Can you please select the Reports->Parameters when you see the problem of registration as in the screen shot you sent above?

With Regards,
Vahe

i am attaching again with the problem.

 

[Vahe Tadevosyan]

Hello Hooseob,

Thank you for the file! As your cellular module does not support 4G networks, can you please confirm with your cellular operator that 3G service is available for your location and your SIM card?

Thanks!

 

[Hooseob Kim]

Hello Hooseob,

Thank you for the file! As your cellular module does not support 4G networks, can you please confirm with your cellular operator that 3G service is available for your location and your SIM card?

Thanks!

i dont think 3d sim card would be availlable here ,could you plz guide me to try anything else?

 

[Hooseob Kim]

Hello Hooseob,

Thank you for the file! As your cellular module does not support 4G networks, can you please confirm with your cellular operator that 3G service is available for your location and your SIM card?

Thanks!

even though i put 3D suppotable SIM card into 3G service , the modem control state is being shown registration and error net as above snapshot , could you please guide us what would be a problem for this ? Can you please review the combination of Cellular module / Antenna is applicable for getting GPRS service ?

 

[Artur Petrosyan]

Hello,
We would like to propose organizing a remote session to observe the problem. Please connect Dela to computer and use TeamViewer for remote session.

1. Download JSupport program from the following link: http://www.javadgnss.com/outgoing/JSupport/JSupport.exe;
2. Run the program;
3. Then simply email us the ID-number that program generates for your PC. (If the program does not generate ID or does not run, please remove/uninstall team viewer software from your PC if available);
4. After we receive this ID we'll remotely connect to your Desktop and you can see any our actions;
5. Close the program window when we finish.

best regards,

 

[Artur Petrosyan]

please use https://get.teamviewer.com/javadgnss for JSupport program