Error! Connection Failed: Operation not supported - When connecting to T3

avoidthelloyd

avoidthelloyd

Active Member
I am updating the software on my T3. The firmware did fine, but after I updated the modem using Generic format, I cannot connect to my T3. It gives the "Error! Connection Failed: Operation not supported" on the screen. HELP! Neither of my LS+'s will connect. Is there a reset? Can I use a cable?
 
Phillip Lancaster

Phillip Lancaster

Active Member
5PLS
I've run into an issue multiple times with the cell modem not working after the firmware update. I can't explain it but I do know that multiple power on/offs will fix the issue.
 
avoidthelloyd

avoidthelloyd

Active Member
Phillip Lancaster said:
I've run into an issue multiple times with the cell modem not working after the firmware update. I can't explain it but I do know that multiple power on/offs will fix the issue.
Click to expand...
Ok. To clarify, you turn it off and on multiple times until your LS will connect? The Bluetooth light is off on mine and hasn’t changed. Thanks.
 
avoidthelloyd

avoidthelloyd

Active Member
I cannot get the bluetooth light to come on. The LS cannot find it. I've tried long pressing. Short pressing. Restarting. Holding the power down for a long time. I'm dead in the water.
 
avoidthelloyd

avoidthelloyd

Active Member
So, after much time messing with the T3, I'm seeing that it will not connect in any way to anything. No lights are on the front panel except the power and the last three. Bluetooth went bye bye and doesn't show in any list when the LS searches. The micro USB port will cause my laptop to ding, but it will not connect to NetView. All the T3 does is show yellow satellites light and the last two lights blink together intermittently.

All because I updated the firmware to the cellular modem? I can't use it or connect to it. The downtime is stressful and surely to goodness Javad won't require me to pay for this repair if it's needed. This is out of my control.
 
ken larson

ken larson

Active Member
avoidthelloyd said:
So, after much time messing with the T3, I'm seeing that it will not connect in any way to anything. No lights are on the front panel except the power and the last three. Bluetooth went bye bye and doesn't show in any list when the LS searches. The micro USB port will cause my laptop to ding, but it will not connect to NetView. All the T3 does is show yellow satellites light and the last two lights blink together intermittently.

All because I updated the firmware to the cellular modem? I can't use it or connect to it. The downtime is stressful and surely to goodness Javad won't require me to pay for this repair if it's needed. This is out of my control.
Click to expand...
Rough...seems like the responses have slowed...you may have to call one of the guys for support....not for nothing
, but the lights on the t3 are also buttons that can be toggled on and off...
 
avoidthelloyd

avoidthelloyd

Active Member
ken larson said:
Rough...seems like the responses have slowed...you may have to call one of the guys for support....not for nothing
, but the lights on the t3 are also buttons that can be toggled on and off...
Click to expand...
Yeah. I've been in contact. Looks like it's gonna have to go into the shop... eek. They were no able to connect to it remotely.

I've had the unit nearly since they came out. I'm pretty familiar with it and tried all the buttons multiple times. There is no communications for some reason. I've had the BT antenna on the wrong port before and had the BT turned off before and just about every other simple created problem with it... haha.

In this case, I had just updated the firmware and I was able to connect right up again to update the cellular firmware. It updated and wham... unable to connect in any way. I appreciate your insight.
 
G

gstjohn

New Member
Geez. The same thing just happened to me. I updated the modem using the generic option. I can no longer connect to the T3 using my LS+. The satellite button is solid orange and the position and record button are blinking every three seconds. I've powered off and on 4-5 times.
I'd be interested to hear any resolution. The learning curve on this has been STEEP, no manuals. Lots of downtime. Heaven help a field crew if they had to use this.
My number is 707-392-6789. I left my LS+ on RAMS. S/N 0694. :/
Thanks, Greg St John
 
ken larson

ken larson

Active Member
Try a hard reset on LS..hold power button and it will ask I think...clear nram on t3 by connecting to ls..you will need to resend your settings from base to to radio after doing so...
 
ken larson

ken larson

Active Member
If you connect to T3 and the text on the left side is red...you need to send setting to base and they should turn green again...I still have not moved to newest platform so my ls may no longer resemble yours
 
G

gstjohn

New Member
With help, I was able to return the T3 back to its factory state. See link above. After downloading the usb drivers for javad devices, I used Nav View & Modem to connect the T3 to my PC. Updates for Radio and Modem firmware went much smoother after that. Thanks, Matt Johnson.
 
R

R.Savich

Member
I just ran into these same issues. I updated my T3 and after updating each component, I reconnected without issue. The last item to update was the modem, which I updated to the generic format. I immediately had the issues that avoidthelloyd mentioned at the beginning of this thread. Luckily, I was able to get my base out of the error state by resetting the T3 to the factory state as outlined by gstjohn in the the thread referenced above. I had trouble getting the T3 to connect to Netview after the factory reset, but after multiple attempts, it finally connected.
 
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