Incompatible:
- Thread starter Nathaniel K. Niday
- Start date
Dear Nathaniel,
In order to investigate the issue we would like to ask for remote session. Please follow the steps below:
1. Connect the Triumph-LS to Internet.
2. Go to Support->Remote Assistance.
3. Set Password and press Connect.
4. Write in this thread the password and S/N of Triumph-LS.
Notes:
1. Please make sure, that the distance among Тriumph-1M, HPT435BT and Triumph-LS is accordingly 2-3 meters.
2. Connect external power to Тriumph-1M, HPT435BT and Triumph-LS.
Best regards,
Andrew Zimin
In order to investigate the issue we would like to ask for remote session. Please follow the steps below:
1. Connect the Triumph-LS to Internet.
2. Go to Support->Remote Assistance.
3. Set Password and press Connect.
4. Write in this thread the password and S/N of Triumph-LS.
Notes:
1. Please make sure, that the distance among Тriumph-1M, HPT435BT and Triumph-LS is accordingly 2-3 meters.
2. Connect external power to Тriumph-1M, HPT435BT and Triumph-LS.
Best regards,
Andrew Zimin
Nathaniel K. Niday
New Member
Andrew: Thank you for helping me. I have the hardware powered up. I entered "Incompatible00422". I have a green " Internet connection established!" and it is telling me that I have 4 updates available, but I am getting these messages. 
Dear Nathaniel,
Please select "JAVAD GNSS, INC" in "Remote Assistance" window and try again.
Best regards,
Andrew Zimin
Please select "JAVAD GNSS, INC" in "Remote Assistance" window and try again.
Best regards,
Andrew Zimin
Hi, Nathaniel.
Thank You very much for Your help and the time which You have spent.
We have investigated this issue and can give You quick recommendation
how to deal with such messages if these will appear in future.
The reason is in absence of connection between BASE(Тriumph-1M) and external radio.
The first error message on the screen informs about this directly and only this message should be taken into account.
The second error message is of course misleading. We will either correct the content of this message or
remove it at all.
Sure You can shut down RAMS connection and return to Your work.
We apologize for Your time and inconvenience. Thank You very much.
Thank You very much for Your help and the time which You have spent.
We have investigated this issue and can give You quick recommendation
how to deal with such messages if these will appear in future.
The reason is in absence of connection between BASE(Тriumph-1M) and external radio.
The first error message on the screen informs about this directly and only this message should be taken into account.
The second error message is of course misleading. We will either correct the content of this message or
remove it at all.
Sure You can shut down RAMS connection and return to Your work.
We apologize for Your time and inconvenience. Thank You very much.
Nathaniel K. Niday
New Member
Andrew, Nikolay: Thank you for your kind help. Back in the field today, we were able to complete set up and collect data.