Pairing base and 35watt radio problems

Matthew D. Sibole

Well-Known Member
5PLS
Brett Chappell is having issues with his base and 35 watt radio and getting them to pair. He is going to hook it up to team viewer tonight. Can someone please take a look and get him hooked up?

He will post a reply to this thread with his connection info.
 
Unfortunately my T2 Base will not connect to the 35Watt HPT435BT. We cannot get them to Pair through the LS (Bluetooth or USB) or NetModem.
I have worked with Adam Plumley and Matt Sibole. They said I would need to hook up the system overnight and have the developers take a look.

Net modem says I "Please set Modem Mode for driver "b" to "off" first. Then Start Pairing." I turn Modem Mode to "off" and the same error appears.


Thanks,
-Brett
 

Adam

Well-Known Member
5PLS
Just a small correction, we are able to successfully pair the radio with usb cable and the LS but after pairing the radio is not seen by the base even though it said paired. When tapping the UHF configuratiin after successful pairing the external radio is not found.
 
I have the following hookups:
T2 linked to netview modem on the computer by USB and turned on
Radio Linked netview modem to the computer by USB and turned on
LS turned on with passcode: hammer

let me know if anything else is needed.

Thanks
 

Shawn Billings

Shawn Billings
5PLS
What color is the Bluetooth light when:
Triumph-LS is disconnected from Triumph-2
Triumph-2 is on, Radio is on

I'm wondering if the radio paired to channel A instead of channel B on the Triumph-2.
 
Shawn,

For the T2:

The Color is Red when disconnected from the LS
The Color is Red when the Radio is on (radio is blue).
The Color is Blue when connected to the LS

Thanks,
Brett

What color is the Bluetooth light when:
Triumph-LS is disconnected from Triumph-2
Triumph-2 is on, Radio is on

I'm wondering if the radio paired to channel A instead of channel B on the Triumph-2.
 

Andrew Zimin

New Member
5PLS
Dear Brett,

We would like to remote connect to your PC and to help you to configure Triumph-2 for operation with HPT435BT. Please to connect Triumph-2 and HPT435BT to PC and connect NetView&Modem to devices. It is necessary also, that PC has Bluetooth module (for checking Bluetooth on HPT435BT).

If it is possible please execute the following steps:
1. Connect Triumph-2 and HPT435BT to PC.
2. Download JSupport program from link bellow:
3. Run the program from PC, connected to the Internet.
4. Wait some seconds until red cross in the program window changes to white checkmark on green.
5. Then simply email us the ID-number that program generates for your PC.
6. After we receive this ID we'll remotely connect to your Desktop and you can see any our actions.
7. Close the program window when we finish.
We can connect to your PC in all work days. Please could you leave for us your PC with Triumph-2 and HPT435BT at night because we have different time.

Note:
1. Please connect external power to Triumph-2, HPT435BT and PC (if you will use Notebook).
2. Please turn off screensaver on PC as this may interfere with JSupport.

Best regards,
Andrew Zimin
 
Hi Andrew,
At this point I am going to drop it off tomorrow with Javad in San Jose and have them try to fix it. It will be easier
for me. Thank you for the reply.

Brett
 
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