RTN failure & other problems ....

I’m having problems with the rental unit I got from Javad. When I connect to the NC RTN I am not receiving a data stream. I updated the unit from .402 to .802 then .803 which blew up my RTN profile and switched me from wireless LAN to UHF. I have fixed all that (I hope) but am not receiving data.

20210720-13.50.05_00204_WiFi.png


Saturday the temporary RTPK OAF supplied by Javad expired. I received notice of a new OAF but it is not installing. After checking for the new OAF there is no offer to install.

20210720-13.55.41_00204_Support.png


I get two different messages. Adam & I think that the failure to add the RTPK is what is preventing the RTN from working.

20210720-13.50.25_00204_Update_Options.png


20210720-13.56.24_00204_Update_Options.png


Then there is this problem of flashing red & orange buttons.

20210720-13.50.11_00204_Main.png


These are the three messages after pressing the red button. I’m not using UHF.

20210720-13.51.04_00204_UHF_Status.png


20210720-13.51.11_00204_UHF_Status.png


20210720-13.51.36_00204_UHF_Status.png


Then after pressing the orange flashing button…. This message appears.

20210720-13.50.53_00204_Satellites.png
 

Adam

Well-Known Member
5PLS
No, the problem is you arent able to access the new OAF file. Give me a call Charles.
 
Thanks to Adam & Eugene for the remote assistance solution. This beats the heck out of an hour on hold trying to reach technical support. Javad has got customer support really figured out.
 
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