Triumph 2 not connecting

Jonny Newman

New Member
I am brand new to the JAVAD system (pretty much was just handed the unit and told to figure it out). I'm attempting to connect to my computer via USB for the first time, and I keep getting the error "Receiver was not found" (see below). Any advice? I downloaded the USB drivers yesterday but I'm still getting the same message.
receiver was not found.png
 

Shawn Billings

Shawn Billings
5PLS
I'll ask some simple questions
1. Is the receiver on?
2. Did you run the installation for the USB (not just download)?
3. Is the USB connected to a splitter or directly into a USB port?

Even though the connection is USB, it will actually show up as COM (serial) connection. You'll see COMx with the name of the receiver beside it when it's all connected properly.
 

Jonny Newman

New Member
I'll ask some simple questions
1. Is the receiver on?
2. Did you run the installation for the USB (not just download)?
3. Is the USB connected to a splitter or directly into a USB port?

Even though the connection is USB, it will actually show up as COM (serial) connection. You'll see COMx with the name of the receiver beside it when it's all connected properly.
1. Yes
2. Yes
3. Direct into USB port.

What I posted in the original is what I've got. I've clicked all around that window, and I can't get it to show anything other than COM3, and no receiver name seems to be showing up.
 

Jonny Newman

New Member
I just tried on another computer and it worked fine. Not sure what's going on with mine but I think that'll work as a temporary solution.
 
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