Triumph LS+ not connecting to Google Drive

[oajioka]

I am having the same issue as John Thompson in this thread: https://support.javad.com/index.php?threads/dropbox-google-drive-failed-to-register.5329/

Has there been a fix for this issue? I have put the unit on RAMS, s/n 00907

 

[Phillip Lancaster]

have you been here?

https://app.javad.com/jca/#/inventory/accounts

and connected to the cloud accounts under J-Field Assistant?

 

[Greg Flowe]

I have had the same issue every so often. what usually fixes it is once you get the Data exchange screen and pick either the import or the export tab, on the next screen you will see the 3 lines in the upper righthand corner, tap it and it will allow you to try an Mount your Cloud Drive again and that usually fixes it when I have issues.

 

[oajioka]

Thanks for the suggestions guys, but I'm still having the issue.

have you been here?

https://app.javad.com/jca/#/inventory/accounts

and connected to the cloud accounts under J-Field Assistant?

I have set up and connected to a Google Drive account on the j-field assistant page. It shows a status of OK.

I have had the same issue every so often. what usually fixes it is once you get the Data exchange screen and pick either the import or the export tab, on the next screen you will see the 3 lines in the upper righthand corner, tap it and it will allow you to try an Mount your Cloud Drive again and that usually fixes it when I have issues.

I can navigate to this dialog box, but it is asking for server address/login/password which I do not have. Are you connecting to a private server or to a Google Drive account?

 

[Phillip Lancaster]

Status is OK and under devices it should say "Active". Put it back on rams.

 

[oajioka]

We have two units (same issue on both) I have put one of them on RAMS, s/n 00719, thanks!

 

[Phillip Lancaster]

What is the password?

 

[oajioka]

Sorry, changed it to no password.

 

[Phillip Lancaster]

You'll have to disconnect and then connect back for the settings to change.

 

[oajioka]

Ok, done.

 

[Phillip Lancaster]

Do you think the handshake keys may be on the wrong units if you have multiple units?

 

[oajioka]

I've tried each handshake key on both units. When I attempt to generate new handshake keys on the Devices page, it says "Handshake key limit reached".

 

[Phillip Lancaster]

LS 719 has that handshake key of 8bff.... on the website, correct?

 

[Phillip Lancaster]

Which is under Devices

 

[oajioka]

Correct, 8bff003884.

 

[Phillip Lancaster]

Can I hook up to your computer via Anydesk?

 

[oajioka]

Sure, not a problem, I'll download it now.

 

[oajioka]

My address: 687 429 096