Warning issue

[Glen Thurow]

I have received the following warning on my Triumph-LS "Serial Number is Empty! Please restore factory data." I restore the factory settings to no avail. The warning persists. Additionally, I'm no long able to link via Bluetooth to my Triumph 2. My current JFIELD version is 1.10.3.14303. Has anyone experienced this problem?
Solution?

 

[Eugene Aksyonov]

Glen, can you please tell me a serial number from the back side?

 

[Glen Thurow]

Eugene- The number is 00053.
Thanks,
Glen

 

[Eugene Aksyonov]

Glen, it seems that you was one of the first users who took the units from our office in San-Jose.
Please recover unit's data "Home" -> "System" -> "Restore" -> Factory Data. I need it to get unit registered.
You, probably, have problems with Antenna Calibration, do you?

 

[Glen Thurow]

Eugene- you are correct. I was one of the first to receive the unit, however, I did not have a problem (warning indicator) until last week. I tested the unit successfully in a number of different setting (RTK, Stand-alone, etc.) with the supplied UHF Antenna 400-470 MHz, 2.5dB and HTP404BT radio. I would be surprised if it had not been registered. At any rate, I can not locate the file you refer to in your message: "Home" -> "System" -> "Restore" -> Factory Data on my Triumph-LS. I have attached a screen shot of the file structure. What am I missing? Thanks for your help.
Glen

 

[Eugene Aksyonov]

Glen,
This were screens of J-Field.
But, as far as you have access to WinCE File System from PC please send me a calibration.ini file located in path:
/Data Volume/calibration.ini

 

[Glen Thurow]

Eugene,
Please see attached. This forum will not allow an .ini file to be uploaded.
Found your email address and sent file via email.
GT

 

[Kelly Bellis]

Eugene,
Please see attached. This forum will not allow an .ini file to be uploaded.
Found your email address and sent file via email.
GT

Use zip and you'll be okay

 

[Eugene Aksyonov]

Glen,
please find the button Factory Data in "Home" -> "System" -> "Restore" screen and click on it. I need you do that for Serial Number recovering.

 

[Glen Thurow]

Perfect! Thank you Eugene. That solved the problem with the Triumph LS. However, I have lost the Bluetooth connection with my Triumph-2. I have started a new thread in that forum.

 

[Kelly Bellis]

Perfect! Thank you Eugene. That solved the problem with the Triumph LS. However, I have lost the Bluetooth connection with my Triumph-2. I have started a new thread in that forum.

Glen - I am unable to find your post in that forum, please provide a link to it.

 

[Glen Thurow]

Kelly,
The post is in the Triumph-2 forum: https://support.javad.com/index.php?threads/bluetooth-connection-triumph-2.133/

 

[Ron Tubman]

Eugene,
I'm experiencing the same problem. The LS is saying there's no serial number. Mine is number 0192.

 

[Eugene Aksyonov]

Hi Ron,
yes, your receiver is not counted. Please do next steps:
1. connect LS to Internet.
2. go to screen Home / System / Restore and push "Factory Data"

I will see your IDs and register them for you.
After this done You need to repeat procedure (steps 1 and 2) again. I will let you know.

 

[Ron Tubman]

Still not seeing anything. Is the effecting the fuctionality of the unit?

 

[Eugene Aksyonov]

tell me please System ID from Home / System / Receiver Details.

 

[Ron Tubman]

1WUDUEU4CFYRYF41LGYH0EA9DT (Triumph-LS)

 

[Eugene Aksyonov]

okay, done. please do Home / System / Restore and push "Factory Data". It must recover serial now.