LS Plus not accessing Dropbox

PioneerTeam

New Member
I have read through the thread by Ben Purvis from January 2022 discussing I believe the same issue. I tried the recommended remedies with no success. I am receiving the same message:
Error retrieving files list: timed out. curl=28: Operation time out after 20001 milliseconds with 0 bytes received. We have 2 units that we would love to have connected to our dropbox account. Any help would be appreciated.
 

Eugene Aksyonov

Administrator
JAVAD GNSS
5PLS
Doesn't seem the issue is related to registration after upgrade to Plus. Probably you simply need to refresh tokens on the app.javad.com portal. If you did and can't pass over the device linkage then put them to RAMS, please, I would like to check the reason.
Regards,
 

PioneerTeam

New Member
The unit with s/n 785 is connected to RAMS. I believe I have tried doing the suggested, with no success. It may be I am doing it wrong. Any help is much appreciated.
 

Eugene Aksyonov

Administrator
JAVAD GNSS
5PLS
Thanks, the issue, seems related to changes in API of dropbox. We will work on support them in JField. No units need to be on the RAMS now.
 

Wes Hand

Active Member
Having issues with another user accessing dropbox. He's getting the message below. Will have him leave on RAMS tonight. Serial #2002. No password. Any help would be appreciated.



BROWSE-FILES_20220812-08.35.49.png
 
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