Triumph-2 Case Cracking

#1
3 of 4 corners of my Triumph-2 case is cracking along with the midpoints where the fastening screw are. This unit has never been dropped and kept in the bag when not in use. I think it is caused by overtightening the screws when it was assembled.

Has anyone else had this problem
 

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Sean Joyce

Active Member
#4
3 of 4 corners of my Triumph-2 case is cracking along with the midpoints where the fastening screw are. This unit has never been dropped and kept in the bag when not in use. I think it is caused by overtightening the screws when it was assembled.
Has anyone else had this problem

Don;
Now that you mention it I have some stress cracks starting to develop in the same place. Like you I baby the T2.
 
#8
I just called Michael and was advise that my emails never reached him even though I had the correct email address. Time Warner (my ISP) is being taken over by Spectrum, so there may be some issues with my email. I should have called 1st before posting. Sorry guys.
 

Michael Glutting

Member
Staff member
5PLS
#9
Hi Don, thanks for the call and heads-up that we are not getting your emails. Unfortunately, I never received your email and I imagine Javad did not receive them either. I've followed up with our IT team to see if we can figure out why we did not receive them. Our repair/support team will be in touch with you shortly to take care of the issue you've reported.
 
#10
Dear Donald,
The cosmetics cracks do not change performance of the receivers.
Please let us if you believe that operatin of your Triumph-2 could be affected, in this case we would be glad to issue RMA and replace cover free of charge.
Best regards,
RMA manager Andrey Simonov.
 
#12
3 of 4 corners of my Triumph-2 case is cracking along with the midpoints where the fastening screw are. This unit has never been dropped and kept in the bag when not in use. I think it is caused by overtightening the screws when it was assembled.

Has anyone else had this problem
Yes, same as your pictures. I wonder if a little epoxy would keep them from spreading without impairing performance?
 
#13
Dear MainePLS,
The cosmetics cracks do not change performance of the receivers.
Please let us if you believe that operatin of your Triumph-2 could be affected, in this case we would be glad to issue RMA and replace cover free of charge.
Best regards, RMA manager Andrey Simonov.
 
#17
Dear Donald,
The cosmetics cracks do not change performance of the receivers.
Please let us if you believe that operatin of your Triumph-2 could be affected, in this case we would be glad to issue RMA and replace cover free of charge.
Best regards,
RMA manager Andrey Simonov.
I Received the RMA. I tried to email you, but, your email server seems to have some problems. No one is getting my emails. (I get no response). I see the warranty does not include shipping. I shipped the T-2 Yesterday and you should receive it tomorrow.
These aren't "cosmetic cracks". They are due to workmanship and/or material. Moisture can easily enter through these cracks and reduce the life if the receiver.
 

Mike Sprouffske

Michael N. Sprouffske, Sr., PLS
#19
Has this issue been resolved? My T2 has very little time exposed to the elements. never been rained on. As I look out the window seeing the 14th consecutive day of frog strangling rain I'm happy that business is slow. I recall the early days of EDM's that drowned in our Western Washington winters.
 
#20
Mike, I too have used my T2 very little due to work near tall buildings and.or heavy vegetation. They replaced the T2 cover last year, but is is beginning to crack on a corner, again! So, I would say no, it has not been resolved. The cover needs to either be thicker or reinforced on the corners.